Refund & Cancellation Policy

This Refund & Cancellation Policy governs all purchases made on cursive.world (operated by Cursive, "we", "our", "us"). It forms an integral part of our Terms of Service and applies to all paid Services, including PD Tracker subscriptions and row credits, Business Launcher, GST/IEC/Udyam/Trademark/Listing/Imaging/Website assistance services, Cursive Creators marketplace fees, and any other digital deliverable purchased on cursive.world.

1. General Principle

All Cursive Services are digital, intangible, and instantly activated upon successful payment. Once we provision access (such as enabling row credits, sending a download link, or commencing an assistance service), the cost of providing that Service is committed irrespective of whether you choose to use it. For this reason, all sales are final and non-refundable, except in the specific situations described below.

2. Eligible Refund Scenarios

2.1 Duplicate transaction

If you are charged more than once for the same purchase due to a technical error (such as a double-tap on the Pay button, a network interruption that caused a re-attempt, or a Razorpay processing fault), we will refund the duplicate amount to the original payment method.

• You must report the duplicate within 7 days of the second charge.
• Submit a request to support@cursive.world with both Razorpay payment IDs and a screenshot of the bank/UPI statement.
• Refund will be processed within 7–10 business days of verification.

2.2 Service outage attributable to Cursive

If a Service is unavailable for more than 72 continuous hours due to a fault solely attributable to Cursive (such as our edge functions being down, dashboard unreachable, or extension distribution endpoint inaccessible), you may request a pro-rata refund of the unused portion of your subscription or row credits.

• The 72-hour clock starts from the time the outage is reported in writing to support@cursive.world.
• Outages caused by your internet connection, your PC, Chrome configuration, your Marketplace account being suspended, force majeure events, or third-party services (Razorpay, Supabase, GitHub Pages) are not attributable to Cursive.
• The pro-rata refund is calculated on remaining unused days for subscriptions, or remaining unused credits for row credit packs.

2.3 Cancellation of assistance services before commencement

For assistance services (Business Launcher, GST registration, IEC, Udyam, Trademark, Listing assistance, Imaging, Website, Current Account, Account Management), you may cancel and request a refund only if:

• You request cancellation in writing to support@cursive.world within 24 hours of payment, AND
• No portion of the service has commenced (no documents requested from you, no application filed, no work product delivered).

The refund amount is the full paid amount, less Razorpay's non-refundable payment gateway charges (typically ~2% + GST).

2.4 Goods or services materially different from description

If a Service you purchased is materially different from its description on cursive.world at the time of purchase, you may request a full refund within 7 days of purchase. "Materially different" excludes minor cosmetic changes, feature additions, UI updates, or anti-abuse rate limits.

3. Non-Refundable Scenarios

3.1 PD Tracker — used or partially used credits

• Row credits that have been used (even partially) on any tracking activity.
• Row credits within their 30-day validity window where the customer has chosen not to use them. Capacity is a ceiling, not a guarantee. Unutilised credits lapse at the end of the 30-day window.
• Trial rows.
• One-time (₹2) scans once the scan has been initiated.
• Starter (₹5) tracking once any data has been scraped for the row.

3.1.A Data retention & auto-deletion

All PD Tracker data is auto-deleted according to the following schedule:

• One-time (₹2) and Trial rows: Data is available for 3 days from scan completion. On day 4 the row and its data are permanently deleted.
• Starter (₹5) rows: Tracking runs for 30 days from purchase. A 3-day grace period follows expiry. On day 33 any unrenewed row is permanently deleted.
• Bulk plans (Plan 1 / 2 / 3): Pack and all rows expire on day 30 from purchase. 3-day grace period follows. On day 33 the entire pack and all rows are permanently deleted.

Deletion is irreversible. Cursive does not retain backups and cannot restore deleted rows. No refund is payable for deleted data, even where the customer claims they were unable to download in time. The customer is solely responsible for downloading data within the available window via the Reports / Download links in the PD Tracker dashboard.

3.2 Marketplace-imposed consequences

• If your Marketplace seller account (Amazon, Flipkart, Meesho, Myntra, FirstCry etc.) is suspended, banned, rate-limited or otherwise penalised for any reason, no refund will be issued. As clarified in our Terms of Service §7, Marketplace ToS compliance is solely your responsibility.
• If a Marketplace changes its page structure or anti-bot policy in a way that affects PD Tracker's data accuracy, no refund will be issued; we will work to restore functionality as a service obligation, but data accuracy is not warranted.

3.3 Assistance services — work commenced

• Once any portion of an assistance service has commenced — including but not limited to: documents requested from you, draft prepared, application filed with a government authority, listing created, image designed, or website asset delivered — no refund is payable.
• Government fees, statutory filing fees, registrar fees, application fees, or third-party platform fees paid as part of an assistance service are never refundable, irrespective of outcome (including rejection by the relevant authority).

3.4 Customer-side issues

• Your PC, internet, Chrome, antivirus, firewall, or operating system preventing the PD Tracker extension from running.
• Loss of access to your registered email/mobile due to your own action.
• Failure to install or configure the extension within the validity period despite available support.
• Buyer's remorse or "I changed my mind".

3.5 Force majeure

• Service interruption arising from acts of God, natural disaster, war, terrorism, government action, internet outage, pandemic, labour disruption, or any event beyond Cursive's reasonable control.

4. How to Request a Refund

1. Send an email to support@cursive.world from the email address registered with your Cursive account.
2. Subject line: "Refund request – [Razorpay Payment ID]"
3. Include:
   • Your registered name and email
   • Razorpay Payment ID (begins with pay_)
   • Date of transaction
   • Amount paid
   • Reason for refund request, mapped to the eligible scenario from Section 2
   • Supporting evidence (screenshots, transaction statements, outage timing, etc.)
4. Our support team will acknowledge your request within 48 working hours and provide a decision within 7 working days.

5. Refund Processing & Timelines

Refunds are always issued to the original payment method used at the time of purchase (the same card, UPI ID, net banking account or wallet). Cursive does not issue refunds to a different account, by cash, by credit note, or by any other means, unless the original payment method is permanently inactive and we have verified an alternate account in writing.

6. Chargebacks

If you initiate a chargeback or payment dispute through your bank or card network without first attempting to resolve the matter with us via support@cursive.world, we reserve the right to:

• Suspend or terminate your Cursive account immediately;
• Forfeit any remaining row credits, subscription days, or service entitlements;
• Recover any costs we incur in defending the chargeback (typically ₹500–₹2,000 per dispute charged by Razorpay/the bank); and
• Pursue legal recovery if the chargeback is determined to be improper under the underlying payment scheme rules.

We strongly encourage all customers to contact us first. The vast majority of disputes are resolved amicably through email within 48 hours.

7. Cancellation of Subscriptions

1. PD Tracker plans (Trial, One-time, Starter, Plan 1, Plan 2, Plan 3) are not auto-renewing by default. You will not be charged again unless you actively initiate a new purchase from the dashboard.
2. You may stop using the Service at any time. Stopping use does not entitle you to a refund of any unused portion, except as expressly provided in Section 2.
3. To delete your account altogether, write to support@cursive.world. Account deletion is subject to statutory data retention requirements set out in our Privacy Policy §8.

8. Changes to This Policy

Cursive may update this Refund & Cancellation Policy from time to time. The revised version will be posted on cursive.world/refund with an updated "Last updated" date. Material changes will be notified to active customers by email. The policy applicable to your purchase is the one in effect at the time of that purchase.

9. Contact

For all refund-related queries, please contact:

Cursive Support
Email: support@cursive.world
Subject: Refund request – [Payment ID]
Response time: within 48 working hours (Mon–Fri, 10:00 AM – 6:00 PM IST)

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